Returns & Exchanges

At Carbatec, we stand behind the quality of our tools and machinery, offering a straightforward return process to ensure your workshop remains fully equipped and functional. If you are not completely satisfied with your purchase, you may return it within 30 days provided the item is in its original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or phone with your order number and reason for return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the item in its original manufacturer packaging, including all manuals, accessories, and a copy of your tax invoice.

• 3.
  Ship the Item

  Affix the provided return label or ship the package via a tracked courier service to our central distribution center.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or store credit within 5-7 business days.